1. Data Controller
KOFF Distribution SRL ("KOFF", "we"), with registered office at Str. Oxigenului 2J, Bucharest, Romania, is the data controller responsible for your personal data as described in this Privacy Policy.
Contact: sales@koff.ro
2. Data We Collect
We collect the following categories of personal data:
- Account data: Company name, VAT number, contact person name, email address, phone number, billing and shipping address.
- Order data: Purchase history, payment records, delivery details.
- Technical data: IP address, browser type, device information, pages visited, collected through cookies and similar technologies.
- Communication data: Emails, support requests, and other correspondence with our team.
3. How We Use Your Data
We process your data for the following purposes:
- Contract performance: Account management, order processing, invoicing, shipping, and customer support.
- Legitimate interest: Platform security, fraud prevention, service improvement, and business analytics.
- Consent: Marketing communications and analytics cookies (only with your explicit consent).
- Legal obligation: Tax and accounting records, regulatory compliance.
4. Cookies and Tracking
Our website uses cookies and similar technologies:
- Essential cookies: Required for the website to function (language preference, session). These do not require consent.
- Analytics cookies: Help us understand how visitors use our site (Google Analytics via Google Tag Manager). Only loaded with your consent.
- Marketing cookies: Used for advertising and retargeting (Google Ads, Meta Pixel). Only loaded with your consent.
You can manage your cookie preferences at any time through the cookie banner or by contacting us.
5. Data Sharing
We share personal data only with:
- Shipping carriers: To deliver your orders (name, address, phone number).
- Payment processors: To process transactions securely.
- Analytics providers: Google Analytics, Meta (only with your consent, data anonymized where possible).
- Authorities: When required by law (tax audits, legal proceedings).
We do not sell your personal data to third parties.
6. Data Retention
We retain your data for as long as your account is active plus 5 years for tax and legal compliance. Technical data collected through cookies is retained for up to 13 months. You may request earlier deletion subject to our legal obligations.
7. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request that we limit processing of your data.
- Portability: Receive your data in a structured, machine-readable format.
- Object: Object to processing based on legitimate interest or for direct marketing.
- Withdraw consent: At any time, without affecting prior processing.
To exercise these rights, email us at sales@koff.ro. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including encrypted connections (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
9. International Transfers
Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA (e.g., to US-based service providers), we ensure adequate protection through Standard Contractual Clauses or equivalent safeguards.
10. Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) or the supervisory authority in your EU member state of residence.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect upon publication on this page. We encourage you to review this page periodically.
12. Contact
For any privacy-related inquiries:
sales@koff.ro
KOFF Distribution SRL
Str. Oxigenului 2J, Bucharest, Romania